SMS Privacy Policy

Matthew Wells SMS Communications
Effective date: July 2026

1. Scope

This policy explains how Matthew Wells collects, uses, stores, and protects information connected to SMS and MMS messages. It applies when you exchange text messages with Matthew Wells or receive messages related to services, appointments, estimates, scheduling, logistics, follow-ups, or other operational communications.

2. Information we collect

Depending on how you interact with us, we may collect:

• Your mobile phone number.
• Your name, business name, role, or contact details if you provide them.
• The content of SMS or MMS messages you send or receive.
• Message metadata, such as date, time, delivery status, opt-in status, opt-out status, and carrier-related delivery information.
• Context needed to respond to your request, such as appointment details, project details, service availability, estimates, addresses you provide for service coordination, or other operational information.

3. How we use SMS information

We use SMS information to:

• Respond to inquiries and continue conversations you start.
• Coordinate services, appointments, estimates, scheduling, logistics, follow-ups, and related operational matters.
• Send confirmations, updates, reminders, or requested information.
• Maintain records of communications for operational, compliance, fraud prevention, and dispute resolution purposes.
• Honor opt-out requests and manage message delivery preferences.
• Comply with applicable laws, carrier requirements, platform rules, and security obligations.

4. Consent and opt-in

You may consent to receive SMS messages by providing your phone number directly, texting us first, continuing an SMS conversation, requesting information or scheduling by text, or otherwise making your number available for the relevant communication. We may also contact publicly listed business numbers for one-to-one service, scheduling, or operational inquiries.

5. Opt out and help

You may opt out of SMS messages at any time by replying STOP. After you opt out, we may send one confirmation message and will not send further SMS messages unless you re-initiate contact or opt in again.

For help, reply HELP or contact Matthew Wells at matt.g.wells@gmail.com.

6. Sharing and disclosure

We do not sell, rent, or share SMS opt-in data, phone numbers, or SMS consent with third parties or affiliates for marketing or promotional purposes.

We may share limited information only when needed to:

• Operate SMS delivery and related communication systems, including telecommunications providers, messaging platforms, hosting providers, and similar service providers.
• Coordinate the service, appointment, estimate, or operational matter you requested.
• Comply with law, legal process, carrier requirements, or platform compliance obligations.
• Detect, prevent, or respond to fraud, abuse, security incidents, or technical issues.

Service providers are expected to use the information only to provide services to us and not for their own marketing.

7. Data retention

We retain SMS records only as long as reasonably needed for the purposes described in this policy, including communication history, operational records, compliance, security, and legal obligations. Retention periods may vary based on the nature of the communication and the systems used to process messages.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect SMS information. No transmission or storage system is perfectly secure, and SMS itself is not an encrypted communication channel. Do not send sensitive personal, financial, medical, or credential information by SMS unless specifically requested through an appropriate secure process.

9. Your choices

You may request that we update or delete certain contact information where legally and operationally feasible. Some records may be retained if needed for compliance, security, fraud prevention, dispute resolution, or legitimate business purposes.

10. Children

SMS communications are not directed to children under 13. We do not knowingly collect SMS information from children under 13.

11. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a revised effective date.

12. Contact

Questions about this SMS Privacy Policy can be sent to Matthew Wells at matt.g.wells@gmail.com.